At GLSR Solutions Ltd, we are committed to delivering the highest standard of service. We are independently accredited and insured for £5m. If you are dissatisfied with any aspect of your experience with us, we want to hear from you – and we will do our best to resolve the issue promptly and fairly.

1. How to Make a Complaint

You can raise a complaint via any of the following methods:

• Email: enquiries@glsrsolutions.co.uk

• Online Form: Complaints – GLSR Solutions

• Post: Complaints Department, Home Farm Main Street, Kirklington, Newark, Nottinghamshire, United Kingdom, NG22 8ND

Please include:

• Your full name and contact details

• A clear and concise description of your complaint

• Any relevant reference numbers (e.g. order number, account number)

• Any supporting documentation (e.g. screenshots, correspondence)

2. What Happens Next

• Acknowledgement: We will acknowledge receipt of your complaint.

• Investigation: A relevant team member or manager will review your complaint thoroughly.

• Response: We will provide a full response within 10 working days. If we require more time, we will let you know and keep you updated.

3. Escalating Your Complaint

If you are not satisfied with our response, you may request for your complaint to be escalated. A senior member of staff will carry out a further review and issue a final response within an additional 10 working days.

4. Independent Review (if applicable)

If your complaint remains unresolved and falls under a regulated sector (such as financial services or data protection), you may be able to refer the matter to the relevant ombudsman or regulatory body. We will provide the necessary details if this applies.

5. Our Commitment to Improvement

All complaints are recorded and reviewed regularly as part of our commitment to continuous improvement in our services and customer care.